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Tue, 28 Feb 2012 2:05 PM

U-NITED Warranties

Michael Dale

One of the computers we purchased for a customer came with a 3 year onsite warranty. The extra 2 years of warranty was provided by U-NITED Warranties (aka United Warranty) (http://www.u-nited.com.au/ or http://www.unitedelectrical.com.au/).

As of today I am still waiting for a response as to where the machine is.

  1. They rarely answer their support phone in under 10 minutes. 
  2. The URL that they provide while waiting on hold to check the status of the job is incorrect and takes you to a server error page. I even emailed them about it, no reply.
  3. It took over a week before the machine was even collected.
  4. The computer has now been with them for over 2 weeks.
  5. They stopped updating their job status website (I found it even though it isn't even linked on their website, FYI it is https://www.u-nited.com.au/registrations/) weeks ago so we now need to call each time to get any information.
  6. We still haven't been given any information as to when the computer will be returned.
  7. Either the computer has been formatted (the drive was fine) or they have never connected it to the internet as it has not checked in to our Kaseya system.

Update:

  • Their phone system now seems to lock up and reboot, kicking me off the line and out of the queue! The amount of time I have wasted with this company is crazy.

March 4th Update:

  • Still no machine or any update on when it will be returned. Awful awful service.

March 7th. Still no update.

March 14th. After a lot of bitching I was finally able to get a part refund on the computer so that I can replace it myself! So crap, but I can get a new machine much faster than this company can return phone calls!

I will never use this company again for anything.

u-nited


PCs

Sun, 19 Feb 2012 10:56 PM

IPManager Invoicing

Michael Dale

Invoicing is just about complete! There are two more things that are not finished yet, PDF invoices and emailing the invoicing. Both will be pretty easy.

There were a few complex SQL queries to handle the tax calculations (and to have the total on the view all invoices page).

Here is what it looks like (click to see full size).

Invoicing IPM3.0


Sat, 11 Feb 2012 10:44 PM

Fun with JQuery

Michael Dale

I am in the process of writing in invoicing support for IPManager (need to change the name of this app!). I've looked at Xero and Saasu but I'd still need to work out their API, and I don't like the idea of companies having access to my data, so I'm doing it myself :)

To do it nicely I need to use a bunch of JQuery so that you can easily add new line items on the fly (and calculate tax etc).

I've got it working just the way I want it, using a very long JQuery command! 

$('.invoice_item').clone().addClass('new_invoice_item').removeClass('invoice_item').find('input')
.val('').end().find('p').append('<a id="delete_item" class="button"
href="#">Delete</a>').end().appendTo('.invoice_item_extra');

Here are a couple of screen shots:

Invoice Line Items

And here is the basic design that the clients will see:

Client Invoice View

I am pretty happy with it so far, lots of work to go though.


Wed, 18 Jan 2012 10:40 PM

New IPManager Design

Michael Dale

This theme will be out for version 2.6 (no time frame for this release yet).

IPManager 2.6 


Thu, 11 Aug 2011 11:49 AM

Bluetrait Money

Michael Dale

New version of Bluetrait Money is finally out!

You can purchase it from here:

codecanyon.net/item/bluetrait-money/458252


Mon, 04 Jul 2011 3:23 PM

Google hired some graphic designers

Michael Dale

....only took 13 years.

The new google design is much much better than the crap they've been feeding us....

 

....speaking of designers, new Dalegroup website coming soon :) Should be sweet.


Tue, 21 Jun 2011 11:51 AM

Kaseya + Ninite

Michael Dale

Automatically patch 250+ computers with all the latest apps in a couple of clicks. The wonders of having remote scripting control over all computers we look after (Windows, Mac and Linux).

Although Kaseya is a very heavy program (my server has 5gb of ram just for it!) it does so much useful stuff.

Handles windows event log collection, patch management, application deployment, alerting, remote control, silent scripting, remote command line, registry editor, reporting, anti-virus and malware and a bunch of other things. Basically means I can manage any machine from a web browser without needing to login to the actual computer (also no VPN needed). Yay!

Only issue is that I cannot remote control from an iPad.

I take my recommendation back. Ninite are now charging much much more per month than before. I have yet to work out what the new cost gives me, so at this stage I cannot recommend it.


Tue, 21 Jun 2011 11:33 AM

IPManager 2.2 tickets sql improvements.

Michael Dale

Primary tickets query in IPManager, working very nicely (110,000 tickets in a slow VM).

SQL result

Host: localhost
Database: ipm_test
Generation Time: Jun 21, 2011 at 01:10 AM
Generated by: phpMyAdmin 3.2.0.1 / MySQL 5.1.36-community-log
SQL query: EXPLAIN SELECT tickets.* , c.id AS `source_client_id`, c.client_name AS `source_client_name`, c.email AS `source_client_email`, c2.client_name AS `assigned_user_name`, c2.email AS `assigned_user_email`, comp.name AS `source_company_name`, p.name AS `priority_name`, t.name AS `ticket_state_name` FROM tickets LEFT JOIN clients c ON c.id = tickets.source_client_id LEFT JOIN clients c2 ON c2.id = tickets.assigned_user_id LEFT JOIN priorities p ON p.id = tickets.priority_id LEFT JOIN ticket_state t ON t.id = tickets.ticket_state_id LEFT JOIN companies comp ON comp.id = tickets.source_company_id WHERE 1 = 1 AND tickets.ticket_state_id = 1 ORDER BY last_modified DESC LIMIT 50 OFFSET 0;
Rows: 6

id select_type table type possible_keys key key_len ref rows Extra
1 SIMPLE tickets index ticket_state_id last_modified 8 NULL 50 Using where
1 SIMPLE c eq_ref PRIMARY PRIMARY 4 ipm_test.tickets.source_client_id 1  
1 SIMPLE c2 eq_ref PRIMARY PRIMARY 4 ipm_test.tickets.assigned_user_id 1  
1 SIMPLE p eq_ref PRIMARY PRIMARY 4 ipm_test.tickets.priority_id 1  
1 SIMPLE t const PRIMARY PRIMARY 4 const 1  
1 SIMPLE comp eq_ref PRIMARY PRIMARY 4 ipm_test.tickets.source_company_id 1  

PHP

Tue, 21 Jun 2011 11:22 AM

Expensive HP

Michael Dale

So the cheap dell was nice for the price.

This server was much more expensive.

2x6 core Xeon (24 total including HT), 24gb Ram, 1.1TB SAS 10K Raid 10, VMware.

Still only 24gb of ram.....haha. It's a nice server though.

 Big HP


PCs

Tue, 21 Jun 2011 10:39 AM

Cheap Dell

Michael Dale

You can purchase some really cheap computers these days. Makes me wonder why cloud computing is so popular (hint people are lazy).

Dell T310
Xeon 2.5GHz Quad
2x500TB Raid 1 HDDs (SATA so not great, but should be fine)
24gb Ram (yeah sweet)
Windows SBS 2011
3 year onsite warranty.
1gb ethernet link with unlimited transfer between server and workstations :p

$2800/inc GST.

24gb Ram and SBS for less than $3k, seriously nice.

It has been interesting to see my clients thoughts on cloud computing. Some are all for it, while others won't touch it. Long term it seems like the only solution, but for many customers they simply don't trust these cloud providers (and I'm mostly in agreement).


PCs