U-NITED Warranties

Michael Dale

One of the computers we purchased for a customer came with a 3 year onsite warranty. The extra 2 years of warranty was provided by U-NITED Warranties (aka United Warranty) (http://www.u-nited.com.au/ or http://www.unitedelectrical.com.au/).

As of today I am still waiting for a response as to where the machine is.

1. They rarely answer their support phone in under 10 minutes. 
2. The URL that they provide while waiting on hold to check the status of the job is incorrect and takes you to a server error page. I even emailed them about it, no reply.
3. It took over a week before the machine was even collected.
4. The computer has now been with them for over 2 weeks.
5. They stopped updating their job status website (I found it even though it isn't even linked on their website, FYI it is https://www.u-nited.com.au/registrations/) weeks ago so we now need to call each time to get any information.
6. We still haven't been given any information as to when the computer will be returned.
7. Either the computer has been formatted (the drive was fine) or they have never connected it to the internet as it has not checked in to our Kaseya system.

Update:

• Their phone system now seems to lock up and reboot, kicking me off the line and out of the queue! The amount of time I have wasted with this company is crazy.

March 4th Update:

• Still no machine or any update on when it will be returned. Awful awful service.

March 7th. Still no update.

March 14th. After a lot of bitching I was finally able to get a part refund on the computer so that I can replace it myself! So crap, but I can get a new machine much faster than this company can return phone calls!

I will never use this company again for anything.