// post · 721
U-NITED Warranties
One of the computers we purchased for a customer came with a 3 year onsite warranty. The extra 2 years of warranty was provided by U-NITED Warranties (aka United Warranty) (http://www.u-nited.com.au/ or http://www.unitedelectrical.com.au/).
As of today I am still waiting for a response as to where the machine is.
- They rarely answer their support phone in under 10 minutes.
- The URL that they provide while waiting on hold to check the status of the job is incorrect and takes you to a server error page. I even emailed them about it, no reply.
- It took over a week before the machine was even collected.
- The computer has now been with them for over 2 weeks.
- They stopped updating their job status website (I found it even though it isn't even linked on their website, FYI it is https://www.u-nited.com.au/registrations/) weeks ago so we now need to call each time to get any information.
- We still haven't been given any information as to when the computer will be returned.
- Either the computer has been formatted (the drive was fine) or they have never connected it to the internet as it has not checked in to our Kaseya system.
Update:
- Their phone system now seems to lock up and reboot, kicking me off the line and out of the queue! The amount of time I have wasted with this company is crazy.
March 4th Update:
- Still no machine or any update on when it will be returned. Awful awful service.
March 7th. Still no update.
March 14th. After a lot of bitching I was finally able to get a part refund on the computer so that I can replace it myself! So crap, but I can get a new machine much faster than this company can return phone calls!
I will never use this company again for anything.
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It seems no one has ever had a good experience with this company.
As of today we still have no update on when the machine will be back.
I just hope that more people read this page and don't purchase a warranty from this company.
I had problems with my camera, lodging a claim was quick but the rest of getting the item fixed/replaced is still taking forever.
I've documented each call and email as Consumer Protection advised.
March 22 – I received a call and was told that I will receive a replacement camera in 3 weeks. Nothing was received 3 weeks later.
May 4 – I called to ask what was happening and was told that item was back ordered and I will be updated as soon as it arrives.
May 23 – I called for an update and was told that the item has still not arrived and to wait another 2 weeks. The man I spoke to said that if it doesn’t arrive in 2 weeks, that he can get the manager to find another solution. On this same day, I also sent an email complaint on U-nited Warranties’ website. No reply was received.
May 29 – I called to get another update and was put through to reception. Receptionist could not put me through to the customer service department. My contact details were taken and I was promised that I would receive a call back. No one called back.
June 5 – I called and was put through to reception again. Receptionist could not put me through to the service department and stated that the lines are busy and the wait would be too long. I mentioned how unacceptable the service has been and demand to speak to a manager or supervisor. Receptionist took my details again and said she would send an email to a manager to contact me. This complaint is being emailed through to the U-nited Warranties website as well as the service department’s email address.
I emailed all these details and demanded a response by June 8. No response was received and I am lodging a report to Consumer Protection.
Sorry to hear about your issues. I was able to get a refund on the computer system after lots of bitching.
The company is very hard to deal with.
That isn't good news at all.
You can find more information about the company here:
https://connectonline.asic.gov.au/RegistrySearch/faces/adf.task-flow?adf.tfId=panelSearch&adf.tfDoc=/taskflows/panelSearch.xml&searchType=OrgAndBusNm&searchText=082521033
Normally it would state that they are in Administration (it doesn't). It is possible that the site hasn't been updated yet.
Unfortunately when a company goes into Administration there is very little you can do. They should post you a form to fill out with what you are owed, but even then you would be an unsecured creditor, so you would only get paid out if there was any money left in the company (which almost never happens).
these are the actions of a company gone broke - OMG !!! who is going to do all the warranties !!!!!
United Media Group - Pump TV
Sydney (Head Office)
55 Pyrmont Bridge Road,
Pyrmont, NSW 2009
Ask for Teyghan Samantha Stadelbauer.
She is a director of United Warranties, but may deny all knowledge at first. Her father Vern Rickman was the founder of the business. She is listed in some places as the head of customer service. Post back here to let everyone know how it goes.
Paul Elverd is U-nited's official complaints officer. Good luck getting through to him though. Their phone system is a little dodgy to say the least.
Here is a link to the details you need to lodge a formal complaint:
http://www.cosl.com.au/Page/Member/UnitedWarrantiesPtyLtd
Just came accross this site which explains what is happening with u-nited warranties. and by the sound of things, its not good.
http://www.current.com.au/2012/06/25/article/No-cash-flow-left-reveals-former-United-Warranties-employee/FWUJCYKMQY